Healthcare CRM Market Forecast Report | Global Analysis, Demand and Trend Analysis Research Report by 2027

Healthcare CRM

According to a recent report by Emergen Research, the worldwide healthcare CRM (Customer Relationship Management) market is anticipated to reach a value of USD 26.35 billion by 2027. Due to the rising demand for more efficient and automated healthcare workflow, the global healthcare CRM market is predicted to grow tremendously in the near future. Additionally, throughout the projected period, the global healthcare CRM market is anticipated to be driven by increased demand for efficient billing processes in healthcare institutions. A further factor that is anticipated to boost the global healthcare CRM market over the forecast period is the rising number of hospitals in emerging nations.

In order to assess the current size of the healthcare CRM market, the study covered four main tasks. For the purpose of gathering data on the market, its peer markets, and its parent market, extensive secondary research was conducted. The following phase involved conducting primary research to confirm these conclusions, presumptions, and estimates with industry professionals across the value chain. The total market size was estimated using both top-down and bottom-up methods. The size of the market’s segments and subsegments was then estimated using market breakdown and data triangulation methodologies.

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Key Highlights of Report

The study focused on four primary objectives in order to determine the size of the healthcare CRM industry as it is today. Extensive secondary research was done in order to collect data on the market, its peer markets, and its parent market. The next stage involves interviewing industry experts at all points throughout the value chain to confirm these findings, hypotheses, and estimates. Both top-down and bottom-up methodologies were used to estimate the size of the entire market. Following that, market breakdown and data triangulation procedures were used to estimate the sizes of the market’s segments and subsegments.

Due to benefits of healthcare CRM software like improved customer engagement, communication, and service efficiency, improved management of clinical records and information, and improved administrative activities and workflow, the software segment is anticipated to dominate the market throughout the forecast period.

Because cloud-based healthcare CRM is simpler to adopt and has greater dependability, protection, and usability than on-premises CRM, the cloud-based category is anticipated to maintain its leading market position while growing at a CAGR of 13.9% over the forecast period. A cost-effective approach provided by cloud-based healthcare CRM is another factor that is expected to help the segment grow over the course of the forecast period.

Microsoft Corporation, Accenture plc, Oracle Corporation, SugarCRM Inc., Infor, Inc., Healthgrades Operating Company Inc., SAP SE, Cerner Corporation, Amdocs Ltd., and, Inc. are some of the major market participants.

Emergen Research has segmented the global healthcare CRM market on the basis of component, deployment, solution, application, end-use, and region.

Component Outlook (Revenue, USD Billion; 2017–2027)

  • Services
  • Software

Deployment Outlook (Revenue, USD Billion; 2017–2027)

  • Cloud-based
  • On-premises

Solution Outlook (Revenue, USD Billion; 2017–2027)

  • Analytical CRM
  • Operational CRM
  • Collaborative CRM

Application Outlook (Revenue, USD Billion; 2017–2027)

  • Patient Management
  • Report Module
  • Communication Module
  • Task Management

End-use Outlook (Revenue, USD Billion; 2017–2027)

  • Healthcare Payers
  • Healthcare Providers

Regional Outlook (Revenue, USD Billion; 2017–2027)

  • North America
    1. U.S.
    2. Canada
    3. Mexico
  • Europe
    1. Germany
    2. U.K.
    3. France
    4. BENELUX
    5. Rest of Europe
  • Asia Pacific
    1. China
    2. Japan
    3. South Korea
    4. India
    5. Rest of APAC
  • Latin America
    1. Brazil
    2. Rest of LATAM
  • Middle East & Africa
    1. Saudi Arabia
    2. UAE
    3. Rest of MEA

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Emergen Research is a market research and consulting company that provides syndicated research reports, customized research reports, and consulting services. Our solutions purely focus on your purpose to locate, target, and analyse consumer behavior shifts across demographics, across industries, and help clients make smarter business decisions. We offer market intelligence studies ensuring relevant and fact-based research across multiple industries, including Healthcare, Touch Points, Chemicals, Types, and Energy. We consistently update our research offerings to ensure our clients are aware of the latest trends existent in the market. Emergen Research has a strong base of experienced analysts from varied areas of expertise. Our industry experience and ability to develop a concrete solution to any research problems provides our clients with the ability to secure an edge over their respective competitors.

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