Healthcare CRM Market Scenario Analysis, Trends, Drivers, and Impact Analysis

by Emergen Research · January 18, 2022

A closer look at the aspects including but not limited to Healthcare CRM market segmentation by the end-user, end-use, geography, type, and application forms an integral part of the research report.

The global healthcare CRM (Customer Relationship Management) market is projected to reach value of USD 26.35 Billion by 2027, according to a current analysis by Emergen Research. The global healthcare CRM market is anticipated to expand exponentially in the near future, owing to the increasing demand for improved and automated healthcare workflow. Moreover, rising demand for effective billing process in healthcare facilities is expected to propel the global healthcare CRM market during the forecast period. Moreover, the increasing number of hospitals in developing countries is expected to augment the global healthcare CRM market during the forecast period.

The report sheds light on the current as well as upcoming market trends. The report offers precise information about pricing, capacity, value, gross revenue, and profit of the market. The primary aim of the report is to offer in depth details about market size, revenue growth and overall market dynamics to readers, stakeholders, companies to strengthen their share in the global Healthcare CRM market. It also provides in depth information about key factors, restraints, limitations, challenges along with various market segmentations such as product type, application and regional bifurcation.

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Leading Companies of the Healthcare CRM Industry and Profiled in the Report are: Microsoft Corporation, Accenture plc, Oracle Corporation, SugarCRM Inc., Infor, Inc., Healthgrades Operating Company Inc., SAP SE, Cerner Corporation, Amdocs Ltd., and Salesforce.com, Inc.

Key Highlights of Report

In January 2020, Evariant, Inc. was acquired by Healthgrades Operating Company Inc. After the deal, Healthgrades would be delivering the most integrated end-to-end communication framework in the healthcare field, representing the ongoing emphasis of both the companies on collaborating with providers to accomplish expansion of high-value offerings, maximize patient lifespan, and enhance network usage and scheduling.
The software segment is anticipated to lead the market throughout the forecast period, due to benefits of healthcare CRM software such as enhanced customer engagement, communication and service efficiency, improved management of clinical records and information, and improved administrative activities and workflow.
The cloud-based segment is expected to retain its largest market share, expanding at a CAGR of 13.9% during the forecast period, due to easy implementation and better reliability, protection, and usability of cloud-based healthcare CRM. Besides, cloud-based healthcare CRM offers a cost-effective approach, which is anticipated to boost the segment further during the forecast period.

Report Objective:

The report offers a complete analysis of the global Healthcare CRM market with details about each market player including company profile, financial standing, global position, revenue contribution, production and manufacturing capacity, business expansion plans, and new product launches. Key players are strategizing various plans such as M&A acquisition, partnerships, joint ventures, license agreement and collaborations

Emergen Research has segmented the global healthcare CRM market on the basis of component, deployment, solution, application, end-use, and region.

Component Outlook (Revenue, USD Billion; 2017–2027)
- Services
- Software

Deployment Outlook (Revenue, USD Billion; 2017–2027)
- Cloud-based
- On-premises

Solution Outlook (Revenue, USD Billion; 2017–2027)
- Analytical CRM
- Operational CRM
- Collaborative CRM

Application Outlook (Revenue, USD Billion; 2017–2027)
- Patient Management
- Report Module
- Communication Module
- Task Management

End-use Outlook (Revenue, USD Billion; 2017–2027)
- Healthcare Payers
- Healthcare Providers

Market Drivers:

The constant efforts of prominent players to develop newer and modern technologies and product advancements are expected to drive the growth of the industry over the coming years. The report studies the extensive business expansion plans and advancements in R&D activities and product portfolio. The report offers a clear understanding of the alliances in the market, such as mergers and acquisitions, joint ventures, collaborations, partnerships, agreements, product launches and brand promotions, and corporate deals.

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Key point summary of the report:

The report offers a comprehensive overview of the market size, share, and growth rate in the forecast duration.
It provides details about current scenario, historical data, giving an accurate market forecast for the coming years.
The study categorizes the market on the basis of product types, applications, end users, market value and volume, business verticals, and 5 major regions.
It also offers regional market analysis and forecast for prominent geographies in the sector viz., North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa.
Industry supply chain, sourcing strategy, upstream feedstock, and downstream demand analysis has also been undertaken in the research report.
The study offers a comprehensive understanding of the demand and supply dynamics, including production and consumption rates, and mapping of the overall market.
The report employs different analytical tools including, SWOT analysis, Porter’s five forces analysis, and pricing analysis, to give precise market information.

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